AMERICAN EXPRESS BUSINESS TRAVEL NORTH AMERICA NAMES JULIE BOTTNER SENIOR VICE PRESIDENT, SERVICE DELIVERY NETWORK
Bottner Chosen to Lead Customer Service Delivery Teams in the U.S. and Canada
NEW YORK, February 16, 2006 -- American Express Business Travel, the world's largest travel management company, today announced the appointment of Julie Bottner as senior vice president, North America, Service Delivery Network. The Service Delivery Network serves as the operational infrastructure of Business Travel that manages the fulfillment of corporate travel reservations. In addition to leading the Service Delivery Network teams in the U.S. and Canada, Bottner will be responsible for developing customer servicing strategies and delivery across all customer segments.
Having managed the U.S. Business Travel Service Centers over the past six months and leading Service Delivery Network transformational initiatives, Bottner brings extensive experience to her role. She will report to Priyan Fernando, chief operating officer and executive vice president, Global Business Travel and join Business Travel's global operations management team.
“Transforming the American Express Business Travel Service Delivery Network provided a platform for Business Travel Service Centers to have a common technology, infrastructure, and discipline that provides consistent and enhanced service to our clients Online and Offline,” said Bottner. “I am truly excited and honored about the opportunity ahead.”
Bottner joined Business Travel in 2004 as Vice President, Service Delivery and Network Optimization, leading the online servicing teams as well as the network's support infrastructure. She is a travel and expense management veteran, having been with American Express for 17 years. She began her career with American Express in Card Services in Greensboro, North Carolina. Bottner is based in Phoenix.
About American Express Business Travel
American Express Business Travel, a division of the American Express Company, is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control. For small businesses, medium-sized enterprises and multinational corporations, American Express Business Travel provides a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock, online and offline. American Express has over 2,200 travel service locations in over 140 countries and territories worldwide.
American Express Company (www.americanexpress.com) is a diversified worldwide travel, financial and network services company founded in 1850. It is a world leader in charge and credit cards, Travelers Cheques, travel, business services and international banking.
American Express acts solely as sales agent for travel suppliers and is not liable for the actions or inactions of such suppliers. CST# 1022318-10, TA# 002- Registered Iowa Travel Agency, NV# 2001-0126, ML#1192, Washington UBI# 600-469-694
