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Customer Service



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Updates

Online Services
Check your Corporate Card balance, view recent Card transactions, update your billing address or to view, redeem and transfer your Membership Rewards points balance.

Click here to log on or register for Online Services.
Click here to learn more about Online Services.

 
American Express @Work
For Programme Administrators who wish to manage their company’s American Express account online.

Click here to log on to @Work
Click here to learn more about @Work

 
Corporate Cardmember Services & Support
Corporate Cardmembers can contact the American Express Customer Service Centre for assistance with lost or stolen Cards, billing enquiries, change of address and other services.

Corporate Cardmembers 2277 1088
Programme Administrators 2277 1095
After hours lost card emergencies 2811 6122

 
Corporate Purchasing Cardmember Services & Support
Corporate Purchasing Cardmembers can contact the American Express Customer Service Center on:

Corporate Purchasing Cardmembers 2277 1088
Programme Administrators 2277 1095

 
Membership Rewards Programme
Corporate Cardmembers can review programme partners, search for rewards, transfer, view, and redeem points online via Online Services.

Click here to log on or register for Online Services, or
Call the number below to enrol in the Membership Rewards Programme or to obtain a points balance, redeem or transfer points. An annual fee applies. Enrollment subject to Company approval.

Click Here to Learn more about the Membership Rewards Program
Corporate Cardmembers 2277 2150

 
Emergency Assistance
Contact the Global Assist® Hotline for emergency medical or legal referrals and assistance on +852 8206 8301.

 
Express Cash
To locate an American Express network ATM anywhere in the world, use our online ATM locator. Access to Express Cash is subject to Company approval.

To change your PIN, call 2277 1088

 
Corporate Traveller Support & Services

Corporate travellers should contact your designated travel office. Calls received after hours will be routed to the Emergency Travel Service Centre.

 
Autopay form for mobile phone charges

Consolidate your mobile payment onto American Express Corporate Card to help save time and inconvenience in writing multiple cheques. This service is available to Hong Kong cardmembers only.

PDF Recurring Billing Form – CSL
(PDF: 102 KB / 1 page)
 
PDF   Recurring Billing Form – Hutchison
(PDF: 107 KB / 1 page)
 
PDF   Recurring Billing Form – New World
(PDF: 442 KB / 2 pages)
 
PDF   Recurring Billing Form – SmarTone
(PDF: 94 KB / 1 page)
 
PDF   Recurring Billing Form – Sunday
(PDF: 94 KB / 1 page)
 
Corporate Card Application Forms

Employees and Programme Administrators of EXISTING accounts can use the forms below to apply for new Corporate Cards.

If your company does NOT have an EXISTING Corporate Card account with us and you would like to establish a new Corporate Card account, call 2277 1095.

Please be sure to check with your Programme Administrator which liability application you should use before downloading.

The following are Adobe Acrobat® files that will enable you to download and print off the required form. You will require access to an Adobe Acrobat Reader application.

For Hong Kong Cardmembers

PDF Corporate Card Application form – Limited Liability
(PDF: 667 KB / 2 pages)
 
PDF   Corporate Card Application form – Individual Liability
(PDF: 662 KB / 2 pages)
 
PDF   Corporate Card Application form – Joint & Several Liability
(PDF: 644 KB / 2 pages)
 
PDF   Corporate Card Application form – Company (Sole) Liability
(PDF: 620 KB / 2 pages)

For PRC Cardmembers

PDF Corporate Card Application form – Limited Liability
(PDF: 713 KB / 2 pages)
 
PDF   Corporate Card Application form – Joint & Several Liability
(PDF: 725 KB / 2 pages)