American Express - Hong Kong - Merchant - Manage Your Merchant Account - Review Our Policies & Procedures


	How to reduce enquiries

	You may be able to resolve many customer concerns directly and reduce enquiries that could result in chargebacks.
	The easiest way to do this is to put your customer service telephone number on the invoice you send to your customer. This enables your customers to contact you directly if they question a transaction or wish to check the status of goods shipped.

	Click here to view the OMS - Payment Reconciliation Tour

	Learn about ExpressCap, a phone-based transaction processing system

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